Mobile SugarCRM:BlackBerry,iPhone,Voice Recognition

There is no doubt that mobile is the next frontier of business management software in general, and CRM applications in particular. SugarCRM, the leading open source CRM solution, recently restated its commitment to mobile integration, with improved support for handheld device. 3rd party developers are also offering useful integration between mobile and Sugar.

SugarCRM - iPhone, BlackBerry integration

Apple’s iPhone is the hottest mobile device on the market, growing its market share from day to day. Initially, the iPhone was adopted by tech geeks, and was made popular because of unmatched Internet browsing experience for a mobile device and a successful application store. As popularity grew, the invasion of the iPhone into the enterprise, where the Blackberry device was the undisputed king, was inevitable. Business applications for the iPhone began to spring like mushrooms after the rain. Sugar, one of the most popular CRM solutions in the market, was not left behind.

One iPhone solution is Mobile Edge for SugarCRM, by iEnterprise. The solution (which is also available on Blackberries) allows you to import your Sugar contacts, tasks and appointments into your iPhone. But it’s not just a ‘read’ application - you  can also create new SugarCRM objects, right out of your iPhone - new contacts, opportunities and tasks. As Sugar is targeted mainly at salespeople, who spend a lot of time on the road, in trains and in airports, this mobile applications can improve productivity and help in better decision making.

The MobileEdge for SugarCRM on Blackberry is available for 25$ a month.

I.V.R For SugarCRM

Writing software that will identify human speech and ‘translate’ it to text is extremely useful, but just as difficult. One company offering voice recognition on demand services is Angel.com - an I.V.R (Interactive Voice Response) solution provider. With their SugarCRM connector, users can access, update and manage Sugar accounts simply by using voice commands. Another cool feature is the ability to send emails from Sugar - dial a number from your mobile, speak out the email message text, and send it by using a voice command - no handheld device necessary, no struggling with miniature keyboards.

I would love to get a chance to check out Angel.com voice recognition engine in conjunction with SugarCRM. If this solution works properly, it’s truly an amazing productivity booster. From my experience with other voice recognition software, they are never bullet proof and might require some ‘training’ to gain true benefits from them.

February 15, 2009 · Filed Under Solutions

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